Shipping & Returns
All orders ship the same business day, or the following business day whenever possible. Most packages ship via Canpar Courier unless you indicate Canada Post in the notes.
Due to Covid-19 Canada Post and Canpar are are giving themselves some leeway on delivery times. For the most part they have been delivering as per our schedule below.
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You may have noticed that our shipping rates change from time to time. We are constantly experimenting to find what works best for the most people. All orders are subsidized to $8.50 Flat Rate, with the option to choose XPresspost or Priority shipping (sometimes a faster delivery though Canpar Express seems to be the fastest.). We know that shipping is expensive, so we try to give you the best deal possible!
- Canpar Courier ($8.50 Flat Rate CAD)
- Canada Post Expedited Parcel ($8.50 Flat Rate CAD)
You may return most new, unopened, undamaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.